Transit
An integrated system for managing public transportation disruptions
Transit
An integrated system for managing public transportation disruptions
PROJECT |
Personal
ROLE |
UX/UI, Prototyping
YEAR |
2025
Overview
Transit was created and based on a Ministry of Transport project I am a part of.
The goal of the project is to enhance public transportation by providing real-time information on traffic disruptions that cause route changes and delays.
Managed by the Ministry of Transport, its success depends on seamless communication with transportation operators to keep the public informed and ensure smooth travel.
INTEREST IN COLLABORATING
Ministry of Transport
Receiving direct
information about
traffic disruptions
Operators
Cancellation and
prevention of fines
due to route change
Overview
Transit was created and based on a Ministry of Transport project I was a part of.
The goal of the project is to enhance public transportation by providing real-time information on traffic disruptions that cause route changes and delays.
Managed by the Ministry of Transport, its success depends on seamless communication with transportation operators to keep the public informed and ensure smooth travel.
INTEREST IN COLLABORATING
Ministry of Transport
Receiving direct
information about
traffic disruptions
Operators
Cancellation and
prevention of fines
due to route change
Main Work Flow
AN EVENT LOG IS MANAGED BY A MINISTRY OF TRANSPORT COORDINATOR,
EVENT DETAILS ARE BEING REVIEWED IN COLLABORATION WITH OPERATORS
Every event requires time and effort, and when there are several at once, with the need to complete them quickly, it can be stressful
Notify of public
transportation disruptions
From operators, municipal
authorities, police and more
Verify event details
Reliability of reference, location,
duration, type of disruptions
Decline event
Open new event
Identify the effects
Publish public alerts
Approve event
MOT Coordinator
Notify of public
transportation disruptions
From operators, municipal
authorities, police and more
Verify event details
Reliability of reference, location,
duration, type of disruptions
Decline event
Open new event
Identify the effects
Publish public alerts
Approve event
MOT Coordinator
Notify of public
transportation disruptions
From operators, municipal
authorities, police and more
MOT Coordinator
Verify event details
Reliability of reference, location,
duration, type of disruptions
Decline event
OR
Approve event
Open new event
Identify the effects
Publish public alerts
Main Work Flow
AN EVENT LOG IS MANAGED BY A MINISTRY OF TRANSPORT COORDINATOR, EVENT DETAILS ARE BEING REVIEWED IN COLLABORATION WITH OPERATORS
Every event requires time and effort, and when there are several at once, with the need to complete them quickly, it can be stressful
Decline event
MOT Coordinator
Verify event details
Reliability of reference, location,
duration, type of disruptions
Approve event
Open a new event
Identify the effects
Publish public alerts
Notify of public
transportation disruptions
From operators, municipal
authorities, police and more
Current State of work
MULTIPLE UNRELATED SYSTEMS AND SOFTWARE ARE BEING USED IN THIS PROJECT
Pristo
Moran
Transit
Moran system is used for public alerts and Transit is a public transportation map. Both are Ministry of Transport systems.
Pristo is an external system used for managing the event log.
Pristo
Moran
Transit
Moran system is used for public alerts and Transit is a public
transportation map. Both are Ministry of Transport systems
Pristo is an external system used for managing the event log
Many other systems serve a variety of different purposes, actions, and functions;
Whatsapp, Exel, Outlook, Avigilion cameras, Google Maps, Bus Nearby, ISR Transit, and more
Many other systems serve a variety of different purposes, actions, and functions;
Whatsapp, Exel, Outlook, Avigilion cameras, Google Maps, Bus Nearby, ISR Transit...
The Challenges
THE CURRENT STATE OF WORK IS DISORGANIZED AND INEFFICIENT. WHEN DEALING WITH LIVE EVENTS RESPONSE TIME IS CRUCIAL.
1.
Using multiple unrelated systems interrupts workflow continuity
2.
The available software and systems are not suited to the required tasks
resulting in time-consuming, clumsy execution with many unnecessary extra steps
2.
The available software and systems are not suited to the required tasks resulting in time-consuming, clumsy execution with many unnecessary extra steps
3.
Tasks are handled at a low level due to inaccurate information, often requiring rework
4.
Users often encounter system crashes that disrupt their work and leave them frustrated
User’s Take
Here are some questions & answers from a questionnaire I posted among users,
including both MOT Coordinators and Operators' Representatives
USERS CONSISTENTLY HIGHLIGHTED KEY ISSUES,
EMPHASIZING THE ESSENTIAL FACTORS FOR THIS WORK:
Time Efficiency
Quick and effective task completion
Info Accessibility
Easy access to relevant data
System Reliability
Minimizing errors and ensuring stability
“
The map doesn't display
bus traffic clearly, leaving
road status unclear
“
“
It takes too long from
reporting the incident
to full verification
“
“
Determining if a report is
relevant and meets the
event opening criteria
“
What problems do you face when
checking traffic distruptions? filling out event details? publishing public alerts? checking traffic distruptions?
What problems do you face when
What problems do you face when
User’s Take
Here are some questions & answers from a questionnaire I posted among users,
including both MOT Coordinators and Operators' Representatives
USERS CONSISTENTLY HIGHLIGHTED KEY ISSUES, EMPHASIZING THE ESSENTIAL FACTORS FOR THIS WORK:
Time Efficiency
Quick and effective task completion
Info Accessibility
Easy access to relevant data
System Reliability
Minimizing errors and ensuring stability
Time Efficiency
Quick and effective task completion
Info Accessibility
Easy access to relevant data
System Reliability
Minimizing errors and ensuring stability
User’s Take
Here are some questions & answers from a questionnaire I posted among users,
including both MOT Coordinators and Operators' Representatives
What problems do you face when
“
The map doesn't display
bus traffic clearly, leaving
road status unclear
“
“
It takes too long from
reporting the incident
to full verification
“
“
Determining if a report is
relevant and meets the
event opening criteria
“
checking traffic disruptions?
“
The map doesn't display
bus traffic clearly, leaving
road status unclear
“
“
It takes too long from
reporting the incident
to full verification
“
“
Determining if a report is
relevant and meets the
event opening criteria
“
filling out event details?
“
Map search is inaccurate,
requiring the use of
additional applications
“
“
If it is a large event,
it takes a long time to
fill out records
“
“
Event form cannot be
completed when the
map is not working
“
publishing public alerts?
“
There are difficulties with
response times due to
technological limitations
“
“
Clumsy and inconsistent
system with slow
processing times
“
“
There is no convenient
or quick way to lengthen
or shorten an alert
“
“
Map search is inaccurate,
requiring the use of
additional applications
“
“
If it is a large event,
it takes a long time to
fill out records
“
“
Event form cannot be
completed when the
map is not working
“
“
There are difficulties with
response times due to
technological limitations
“
“
Clumsy and inconsistent
system with slow
processing times
“
“
There is no convenient
or quick way to lengthen
or shorten an alert
“
What problems do you face when
filling out event details?
“
The map doesn't display
bus traffic clearly, leaving
road status unclear
“
“
It takes too long from
reporting the incident
to full verification
“
“
Determining if a report is
relevant and meets the
event opening criteria
“
What problems do you face when
publishing public alerts?
“
The map doesn't display
bus traffic clearly, leaving
road status unclear
“
“
It takes too long from
reporting the incident
to full verification
“
“
Determining if a report is
relevant and meets the
event opening criteria
“
USERS CONSISTENTLY HIGHLIGHTED KEY ISSUES, EMPHASIZING THE ESSENTIAL FACTORS FOR THIS WORK:
Time Efficiency
Quick and effective task completion
Info Accessibility
Easy access to relevant data
System Reliability
Minimizing errors and ensuring stability
Time Efficiency
Quick and effective task completion
Info Accessibility
Easy access to relevant data
System Reliability
Minimizing errors and ensuring stability
The Goal
I AIMED TO DESIGN AN EASY AND INTUITIVE FLOW THAT SAVES TIME AND SIGNIFICANTLY IMPROVES EFFICIENCY BY:
Creating a single unified system
Tailoring system navigation to user flow
Customizing features to enhance functionality
The Solution
I decided to focus on the Coordinator's side, as this role manages the event log and has full access to the system. The typical scenario involves receiving a real-time event request from an Operator, which then needs to be reviewed.
I decided to focus on the Coordinator's side, as this role manages the event log and has full access to the system.
The typical scenario involves receiving a real-time event request from an Operator, which then needs to be reviewed.
01
Dashboard
THE STATUS OF THE WORK CAN BE ASSESSED AT A GLANCE, ALLOWING FOR A QUICK DIVE INTO THE TASKS
TASKS ARE DISPLAYED BY URGENCY AND CAN BE MANAGED DIRECTLY FROM THE DASHBOARD
Time-sensitive alerts for events requiring reexamination
Real-time/future event requests submitted by Operators
Tasks added by Coordinators or higher-level managers
Time-sensitive alerts for events requiring reexamination
Real-time/future event requests submitted by Operators
Tasks added by Coordinators or higher-level managers
EVENTS MAP IS A VISUAL OVERVIEW OF EVENTS LOCATIONS, WITH QUICK ACCESS TO ESSENTIAL DETAILS
These map features are intentionally limited;
from event overview, you can access the full map and event
details by clicking on the location and event number
Real-time events are automatically
displayed due to their importance
Focuses on the displayed events
EVENTS MAP IS A VISUAL OVERVIEW OF EVENTS LOCATIONS, WITH QUICK ACCESS TO ESSENTIAL DETAILS
These map features are intentionally limited; from event overview, you can access the full map and event details by clicking on the location and event number
Real-time events are automatically displayed due to their importance
Focuses on the displayed events
01
Dashboard
THE STATUS OF THE WORK CAN BE ASSESSED AT A GLANCE, ALLOWING FOR A QUICK DIVE INTO THE TASKS
The Solution
I decided to focus on the Coordinator's side, as this role manages the event log and has full access to the system. The typical scenario involves receiving a real-time event request from an Operator, which then needs to be reviewed.
I decided to focus on the Coordinator's side, as this role manages the event log and has full access to the system.
The typical scenario involves receiving a real-time event request from an Operator, which then needs to be reviewed.
TASKS ARE DISPLAYED BY URGENCY AND CAN BE MANAGED DIRECTLY FROM THE DASHBOARD
Time-sensitive alerts for events requiring reexamination
Real-time/future event requests submitted by Operators
Tasks added by Coordinators or higher-level managers
Time-sensitive alerts for events requiring reexamination
Real-time/future event requests submitted by Operators
Tasks added by Coordinators or higher-level managers
EVENTS MAP IS A VISUAL OVERVIEW OF EVENTS LOCATIONS, WITH QUICK ACCESS TO ESSENTIAL DETAILS
These map features are intentionally limited; from event overview, you can access the full map and event details by clicking on the location and event number
Real-time events are automatically displayed due to their importance
Focuses on the displayed events
01
Dashboard
THE STATUS OF THE WORK CAN BE ASSESSED AT A GLANCE, ALLOWING FOR A QUICK DIVE INTO THE TASKS
02
Messages / Event Requests
EVENT REQUESTS ARE SUBMITTED AS COMPLETE FORMS, INCLUDING ALL REQUIRED EVENT DETAILS
NOTIFYING COORDINATORS OF SIMILAR EVENT REQUESTS SAVES TIME AND MINIMIZES STRESS
A notification appears for similar event requests when the system detects a match in location or both location and event type
The event start time is set when the
request is opened and depends on
completing the form within 15 mins
On click
02
Messages / Event Requests
EVENT REQUESTS ARE SUBMITTED AS COMPLETE FORMS, INCLUDING ALL REQUIRED EVENT DETAILS
NOTIFYING COORDINATORS OF SIMILAR EVENT REQUESTS SAVES TIME AND MINIMIZES STRESS
A notification appears for similar event requests when the system detects a match in location or both location and event type
The event start time is set when the request is opened and depends on completing the form within 15 mins
On click
03
Map
THE MAP IS THE MAIN COMPONENT OF THE SYSTEM,
INCLUDING ALL RELEVANT DATA ABOUT ROUTES, LINES, AND STATIONS
Location search / Layers > Stops
Polygon search > Lines > Route direction
FEATURES ARE ONE CLICK AWAY AND CUSTOMIZED TO WORK NEEDS
A variety of relevant layer options
first click focuses on location,
second click focuses on polygon
Live bus tracking and trip recovery
Polygon/rectangle marking for search
Erase marked polygon or rectangle
Entering a stop number shows results,
even when the search is set to location
ALTERNATIVE ROUTES ARE SUGGESTED BASED ON PRECISE BLOCKAGES
After approving an alternative route, the system updates affected stations and generates an alert for the traveling public
03
Map
THE MAP IS THE MAIN COMPONENT OF THE SYSTEM, INCLUDING ALL RELEVANT DATA ABOUT ROUTES, LINES, AND STATIONS
Location search / Layers > Stops
Polygon search > Lines > Route direction
FEATURES ARE ONE CLICK AWAY AND CUSTOMIZED TO WORK NEEDS
A variety of relevant layer options
first click focuses on location,
second click focuses on polygon
Live bus tracking and trip recovery
Polygon/rectangle marking for search
Erase marked polygon or rectangle
Entering a stop number shows results,
even when the search is set to location
ALTERNATIVE ROUTES ARE SUGGESTED BASED ON PRECISE BLOCKAGES
After approving an alternative route, the system updates affected stations and generates an alert for the traveling public
04
Events
WHERE EVENT DETAILS ARE MANAGED AND DOCUMENTED
AS THE EVENT END TIME APPROACHES IT WILL TURN YELLOW OR RED
AND AN ALERT WILL APPEAR IN TASKS
The duration of public alerts is determined by the event's start and end times,
which can be extended or shortened based on the situation
04
Events
WHERE EVENT DETAILS ARE MANAGED AND DOCUMENTED
AS THE EVENT END TIME APPROACHES IT WILL TURN YELLOW OR RED AND AN ALERT WILL APPEAR IN TASKS
The duration of public alerts is determined by the event's start and end times, which can be extended or shortened based on the situation
Verify event details
Reliability of reference, location,
duration, type of disruptions
Open a new event
Identify the effects
Publish public alerts
Notify of public
transportation disruptions
From operators, municipal
authorities, police and more
Main Work Flow
AN EVENT LOG IS MANAGED BY A MINISTRY OF TRANSPORT COORDINATOR, EVENT DETAILS ARE BEING REVIEWED IN COLLABORATION WITH OPERATORS
Every event requires time and effort, and when there are several at once, with the need to complete them quickly, it can be stressful